Table Of Content
The other big player in the RV peer to peer rental space is RVShare and Outdoorsy you might want to check out our in-depth review of them here and here. Although I couldn’t keep my reservation, Heath provided timely and detailed information. I will definitely plan to book again with Cruise America in the future. I have tried to cancel my April 4th reservation 2 times in last week and have received no confirmation or any other communication from them! I was however compensated for the error in this dispute from customer relations without hassle. The pickup and drop-off time windows are also very narrow.
BBB Rating & Accreditation
A testimony to this may be Cruise America’s frankly quite low BBB rating, which indicates how the company is expected to interact with customers. There have been so many complaints about Cruise America that BBB has even put alerts on the company profile page, indicating noticeable issues with customer service. Customer interaction is another area where Cruise America is notorious.
Great Customer Service from Heath
I am a BC, Canada resident holding passports from other countries, and I want to reserve an RV in Calgary, AB, Canada. My parents, who also hold non-Canada passports, will come to visit me in BC and go to Calgary to rent an RV for a trip. Since my dad holds a non-Canada driver's license and is of non-Canadian nationality, all the documents required to rent an RV in Canada are very ambiguous. I got various conflicting answers after I called reservation specialists and branches, which stressed me as it was my first time renting an RV. After only waiting 1 hour, he gets back to me by email with detailed explanations to answer all of my questions.
RV Camping Forums
Cruise America also offers a couple of optional kits for borrowers. These kits are the Vehicle Provisioning Kit and the Personal Kit. Since these will likely depend on the area you will be renting the RV from, it is difficult to say how much tax you will have to pay. Now, let’s overview all the aforementioned charges one by one. Upon the return of the vehicle, Cruise America accepts stored value/prepaid/gift cards. With one-way rental, you can pick up an RV at one Cruise America location and drop it off at another, without having to drive the RV back to the location where you took it from.
But turnover and staff support inconsistency hurt the company from a service standpoint. If you want to opt for a more traditional RV rental company, I think El Monte is a better deal than Cruise America. The main thing that Cruise America needs to fix here is to budget more time in between rental centre appointments. That way, people are guaranteed to leave when they plan to.
NEW PRODUCT / PRICE COMPARISON SITE
Holland America Line Oosterdam Cruise Reviews (2024 UPDATED): Ratings of Holland America Line Oosterdam - Cruise Critic
Holland America Line Oosterdam Cruise Reviews (2024 UPDATED): Ratings of Holland America Line Oosterdam.
Posted: Tue, 12 Sep 2023 17:52:54 GMT [source]
Cruise America's #1 priority is your happiness and we stand by our vehicles 100%. If you have any issues, we are here to help and work incredibly hard to make sure you are happy. If you need anything at all, please reach out to our customer care team. Hi Daniel,Thank you for taking the time to share your feedback.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. With everything above in mind, we’d like to present to you the advantages and disadvantages of RV rental with Cruise America, as well as what we really think of Cruise America. Cruise America has a policy for All-Electronic Tolling.
He should be taken off the phone and given more training. Cruise America was founded in 1972 by a Florida native by the name of Robert Smalley Sr. He wanted customers to reap the benefits of an RV without experiencing the hefty price of purchasing one outright. The Personal Kit costs $60 per person, while the Vehicle Provisioning Kit costs $110 per vehicle.
Excellence Reservation Experience Helped by Robbie Sinteral
They have a mechanism that works and doesn’t really take into account your specific needs, unlike peer-to-peer rental platforms. You have limited options when it comes to fees and RV selection. The shortened staff has weaknesses in the areas of maintenance and customer service. The maintenance team needs to work extra hard to have the vehicles ready for the next reservation, which can sometimes backfire. When it comes to customer service, an overwhelming amount of cause can sacrifice the joyous interaction that customers seek when renting an RV. As you can see, Cruise America has the infrastructure and fleet to deliver competitive prices with its listings.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The RV rental process with Cruise America contains a simple and straightforward interface. When you are on the rental page for the website, you can check the potential pricing by merely typing your city, state, departure, and arrival dates. What about the deal you are getting when renting or buying from Cruise America?
As for RV return, regular renters are required to return the vehicle by 9 AM and no later than 11 AM. As we mentioned above, Cruise America imposes a $25 fee for each hour past 11 AM. At the same time, no refunds will be made if you return the vehicle early or if you pick it up late. At rental return, you will be responsible for reporting and paying for any parking or traffic violations. If you fail to report a parking/traffic violation at return, Cruise America will charge an administrative fee of up to $250.
In this article, we provide insights into the quality, operations, customer care, and rental experience with Cruise America. There are both good and bad things about the company, but ultimately, you’re better off going with a company like RVshare or Outdoorsy – two of our favorite RV rental companies. For other cases, Cruise America will pay the tolling authority directly. However, Cruise America will impose a $10 administrative fee on you and charge the credit card you used for rental.
No comments:
Post a Comment